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Exchange and Refund Policy

OUR BIGGEST COMMITMENT IS WITH YOUR COMPLETE SATISFACTION.

Our exchange and refund policy aims to provide the customer with complete security in relation to the products purchased in our store.

All our products are guaranteed against manufacturing defects.

If you chose your product in our virtual store, but upon receiving it, you found that there is a manufacturing defect or even if you were dissatisfied with the product purchased, we guarantee your right to exchange or return it, as provided for in the Consumer Protection Code .

Remembering that the first step for exchange or return is to communicate our Customer Service by e-mail: contato@xtracasa.com . Our team will instruct the customer on how to proceed with the exchange or return of the product.

Once we receive the product, we will review it to confirm that it complies with the conditions for returning the item. After confirmation, our Service Team will contact you and in this case you will be able to choose between:

1. Exchange for any other product that is available in our stock.

2. Receive a refund of the value of the product.

The cost of sending the product for exchange/return is on us (Store).

Receive at Home

Delivery all over Brazil

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Installment on the card

Purchase Warranty

100% satisfaction guaranteed

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